Last Updated: October 2026
1. Overview and Scope
Fuugu (“we”, “us”, or “our”) operates this website and online store. This Privacy Policy outlines our procedures regarding the collection, utilization, and safeguarding of customer data collected through your interactions with our storefront.
2. Information We Collect
To fulfill your product orders and provide prompt customer service, we collect the following categories of information:
- Order & Contact Details: Name, shipping address, billing address, email address, and phone number provided during checkout.
- Transaction Data: Payment card details processed securely through PCI-DSS Level 1 compliant payment gateways. We never store raw credit card numbers on our servers.
- Technical Information: Device type, browser characteristics, IP address, and cookie identifiers utilized to optimize site rendering and cart persistence.
3. How We Use Your Data
We process your information exclusively for legitimate e-commerce operations, including:
- Fulfilling, packaging, and dispatching your physical Fuugu cleaning orders.
- Transmitting order confirmation emails and carrier tracking notifications.
- Processing returns, replacements, and 60-day money-back guarantee refunds.
- Detecting and mitigating fraudulent payment transactions.
4. Zero Sale of Personal Data
We strictly do not sell, rent, or trade your personal information to third-party data brokers. Information is shared solely with certified logistical partners (such as USPS, FedEx) and secure payment processors strictly to complete order fulfillment.
5. Security Standards
All communications between your browser and our website are protected by robust 256-Bit Transport Layer Security (TLS) encryption. Our systems undergo regular vulnerability assessments to ensure consumer data integrity.
6. Your Rights & Contact Details
Depending on your jurisdiction (such as under CCPA or GDPR), you may request access to, correction of, or deletion of your personal data. For all privacy inquiries, please contact our Data Protection Officer at [email protected].