1. Order Processing & Shipping Timeframes
All orders placed on the official Fuugu store are fulfilled from our central warehouse in Dallas, Texas. We take pride in rapid turnaround times:
- Processing Time: Orders are verified, securely packed, and transferred to the carrier within 24 business hours (excluding federal holidays).
- Standard US Tracked Shipping: Delivery typically arrives within 3 to 5 business days via USPS Priority Mail or FedEx Ground.
- Free Shipping Threshold: Multi-pack bundles (3 boxes and 4 boxes) automatically qualify for 100% Free US Tracked Shipping at checkout.
2. Order Tracking
As soon as your package is scanned at the sorting center, you will receive an automated shipping confirmation email containing a direct tracking hyperlink. You can also track your shipment at any time using the lookup widget on our Contact Support page.
3. 60-Day Risk-Free Money-Back Guarantee
We want you to feel complete confidence in your purchase. If you use Fuugu and are not thrilled with how cleanly and effortlessly your toilet bowls sparkle, you have 60 days from the delivery date to request a full refund.
How To Request a Refund:
- Contact our customer support team at [email protected] with your order number.
- Our representative will issue a Return Merchandise Authorization (RMA) and provide the return address.
- Upon receipt of any unused packets, your original payment method will be credited within 3–5 business days.
4. Damaged or Incomplete Shipments
If your carton arrives damaged in transit or is missing items, please take a quick photo of the package and email us at [email protected] within 7 days of arrival. We will dispatch an immediate replacement shipment at zero extra cost to you.
